Privacy Policy | MELODEX

1. Who we are

MELODEX ("we", "our", "the service") is a Nigerian data, airtime and bills platform operated by MELODEX. You can reach us at okohmelody30@gmail.com or on WhatsApp at 0806 834 7514.

2. Information we collect

Account details: your name, email address, phone number and a profile picture if you upload one.
Sign-in credentials: your password (stored only as a secure hash) and, if you set one, your purchase PIN.
Google sign-in: if you choose "Continue with Google", we receive your Google account name and verified email address. We never see your Google password.
Transaction data: wallet funding, purchases, recipient numbers, and order references needed to deliver data, airtime, electricity, TV and education services.
Technical data: standard server logs and basic request information used to keep the service secure and rate-limit abuse.

3. How we use your information

To create and secure your account and wallet.
To process purchases and deliver the services you pay for, including resolving failed or pending transactions.
To provide customer support and prevent fraud and abuse.

We do not sell your personal data, and we do not use it for advertising.

4. Who we share it with

Only the partners required to deliver the service:

Payment processor for wallet funding.
VTU/bills providers who fulfil your data, airtime, electricity, TV and education orders (they receive only what the order needs, such as the recipient number and plan).
Google when you use Continue with Google, under Google's own terms.

We may also disclose information where required by Nigerian law or to protect the rights and safety of our users.

5. How we protect it

Passwords are stored as salted hashes, sessions are secured with encrypted cookies, and administrative access to production data is restricted. No system is perfectly secure, but we take reasonable technical measures appropriate to a payments platform.

6. Your rights

You may request a copy of your data, correction of inaccurate details, or deletion of your account by emailing okohmelody30@gmail.com. We keep transaction records as required for accounting and dispute resolution.

7. Changes

If we change this policy we will update the date above and, for significant changes, notify you in the app.