Help & Support
Something not right? Most purchases complete in seconds. If yours hasn't, we're here and we'll sort it out.
Talk to us
The fastest way is WhatsApp. Please send your transaction reference (find it in Wallet → tap the transaction) so we can find it immediately.
Common questions
My purchase says "pending". What should I do?
Please don't buy it again. A pending purchase is still being confirmed with the network provider, and your wallet is protected from double charges while it settles. Most pending purchases are confirmed automatically within about 10 minutes. If it is still pending after that, message us on WhatsApp with the transaction reference.
My purchase failed. Do I get my money back?
If a purchase fails, the amount returns to your wallet. If you see a failed transaction and your balance has not been restored, contact us with the reference and we will check it straight away.
I funded my wallet but my balance has not changed.
Wallet funding through Paystack is normally instant. If your bank debited you but the balance is unchanged after a few minutes, send us the Paystack payment reference (from your bank alert or email receipt) and we will credit it once it is confirmed.
I sent data or airtime to the wrong number.
Airtime and data are delivered by the network and usually cannot be reversed once they land. Always check the number and the network before you confirm. If you made a mistake, contact us quickly and we will do what we can, but we cannot promise a recovery.
What is the purchase PIN?
It is a separate 4-digit PIN that protects your wallet. You set it in Profile, and you enter it every time you buy. If you forget it, you can change it from Profile after signing in.
I forgot my password.
On the sign-in page tap Forgot password and we will email you a reset link. If you signed up with Google, use Continue with Google instead.
What can I buy on MELODEX?
Mobile data and airtime for MTN, Airtel, Glo and 9mobile, electricity tokens, TV subscriptions (DStv, GOtv, Startimes) and WAEC, NECO, NABTEB and NBAIS result PINs.
How do I install the app on my phone?
Open Profile and tap Get the app. On iPhone, tap Share in Safari and choose Add to Home Screen. On Android, tap Install when your browser offers it.
Reporting a problem
The more we know, the faster we fix it. Please include: the transaction reference, the phone number or meter number you bought for, the amount, and roughly what time it happened.
Never share your password, purchase PIN or card details with anyone, including us. We will never ask for them.